Abstract

During crises such as the COVID-19 pandemic, people spontaneously initiate support groups, while established organizations like soccer clubs set non-regular goals, both offering help. Interested in the coordination of such help and potential challenges of collaboration, we conducted a virtual ethnography of a multi-level network located in Germany. We focused on aims, activities, and technological mediation, with Activity Theory as theoretical framework. Our findings show that the organizational aim of coordinating help was successfully achieved by connecting heterogeneous actors through digitization and institutionalization. Enabled by the context of the COVID-19 pandemic crisis, the network acted virtually, but was also able to integrate analog spaces of help. We identified six crucial implications regarding the use of technology and collaboration for building a successful volunteering network.
- Araz Ramazan Ahmad and Hersh Rasool Murad. 2020. The Impact of Social Media on Panic During the COVID-19 Pandemic in Iraqi Kurdistan: Online Questionnaire Study. J Med Internet Res, Vol. 22, 5 (19 May 2020), e19556. https://doi.org/10.2196/19556Google Scholar
Cross Ref
- Massimo Airoldi. 2018. Ethnography and the digital fields of social media. International Journal of Social Research Methodology, Vol. 21, 6 (April 2018), 661--673. https://doi.org/10.1080/13645579.2018.1465622Google Scholar
Cross Ref
- Daniel Auferbauer and Hilda Telliouglu. 2019. Socio-Technical Dynamics: Cooperation of Emergent and Established Organisations in Crises and Disasters. In Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems (Glasgow, Scotland Uk) (CHI '19). Association for Computing Machinery, New York, NY, USA, 1--13. https://doi.org/10.1145/3290605.3300448Google Scholar
Digital Library
- Elizabeth Avery Gomez, Katia Passerini, and Karen Hare. 2006. Public Health Crisis Management: Community Level Roles and Communication Options. In Proceedings of the 3rd International Conference on Information Systems for Crisis Response and Management (Newark, NJ (USA)) (ISCRAM 2006), Bartel Van de Walle and Turoffm M. (Eds.). Information Systems for Crisis Response and Management, Washington, DC, USA, 435--443.Google Scholar
- Sangeeta Bagga-Gupta, Giulia Messina Dahlberg, and Annaliina Gynne. 2019. Handling Languaging During Empirical Research: Ethnography as Action in and Across Time and Physical-Virtual Sites. In Virtual Sites as Learning Spaces: Critical Issues on Languaging Research in Changing Eduscapes. Palgrave Macmillan, Cham, Switzerland, 331--382. https://doi.org/10.1007/978--3-030--26929--6_12Google Scholar
- Jakob Bardram and Afsaneh Doryab. 2011. Activity Analysis: Applying Activity Theory to Analyze Complex Work in Hospitals. In Proceedings of the ACM 2011 Conference on Computer Supported Cooperative Work (Hangzhou, China) (CSCW '11). Association for Computing Machinery, New York, NY, USA, 455--464. https://doi.org/10.1145/1958824.1958895Google Scholar
Digital Library
- Pete Burnap, Matthew L. Williams, Luke Sloan, Omer Rana, William Housley, Adam Edwards, Vincent Knight, Rob Procter, and Alex Voss. 2014. Tweeting the terror: modelling the social media reaction to the Woolwich terrorist attack. Social Network Analysis and Mining, Vol. 4, 1 (Dec. 2014), 206. https://doi.org/10.1007/s13278-014-0206--4Google Scholar
Cross Ref
- Dmitry Chernobrov. 2018. Digital Volunteer Networks and Humanitarian Crisis Reporting. Digital Journalism, Vol. 6, 7 (2018), 928--944. https://doi.org/10.1080/21670811.2018.1462666Google Scholar
- Camille Cobb, Ted McCarthy, Annuska Perkins, Ankitha Bharadwaj, Jared Comis, Brian Do, and Kate Starbird. 2014. Designing for the Deluge: Understanding & Supporting the Distributed, Collaborative Work of Crisis Volunteers. In Proceedings of the 17th ACM Conference on Computer Suppor & Social Computing (Baltimore, Maryland, USA) (CSCW '14). Association for Computing Machinery, New York, NY, USA, 888--899. https://doi.org/10.1145/2531602.2531712Google Scholar
Digital Library
- Simon Coleman and Pauline Von Hellermann. 2011. Multi-sited ethnography: problems and possibilities in the translocation of research methods. Routledge advances in research methods, Vol. 3. Routledge, New York, NY, USA. https://doi.org/10.4324/9780203810156Google Scholar
- M. Crane. 2019. The invisibles: the role of volunteer emergency service members in human health emergency response. Global Biosecurity, Vol. 1, 1 (2019), 116--118. https://doi.org/10.31646/gbio.11Google Scholar
Cross Ref
- Kevin Crowston, Joseph Rubleske, and James Howison. 2006. Coordination Theory: A Ten-Year Retrospective. In Human-Computer Interaction and Management Information Systems -- Foundations, Ping Zhang and Dennis Galletta (Eds.). Routledge, New York, Chapter 7, 120--139. https://doi.org/10.4324/9781315703619Google Scholar
- Dharma Dailey and Kate Starbird. 2015. "It's Raining Dispersants": Collective Sensemaking of Complex Information in Crisis Contexts. In Proceedings of the 18th ACM Conference Companion on Computer Supported Cooperative Work & Social Computing (Vancouver, BC, Canada) (CSCW'15 Companion). Association for Computing Machinery, New York, NY, USA, 155--158. https://doi.org/10.1145/2685553.2698995Google Scholar
Digital Library
- Paul Dourish. 2006. Implications for Design. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (Montréal, Québec, Canada) (CHI '06). Association for Computing Machinery, New York, NY, USA, 541--550. https://doi.org/10.1145/1124772.1124855Google Scholar
Digital Library
- Paul Dourish. 2014. Reading and Interpreting Ethnography. In Ways of Knowing in HCI, Judith S. Olson and Wendy A. Kellogg (Eds.). Springer New York, New York, NY, 1--23. https://doi.org/10.1007/978--1--4939-0378--8_1Google Scholar
- Nicolas Ducheneaut and Robert J. Moore. 2004. The Social Side of Gaming: A Study of Interaction Patterns in a Massively Multiplayer Online Game. In Proceedings of the 2004 ACM Conference on Computer Supported Cooperative Work (Chicago, Illinois, USA) (CSCW '04). Association for Computing Machinery, New York, NY, USA, 360--369. https://doi.org/10.1145/1031607.1031667Google Scholar
Digital Library
- Russell R. Dynes and Enrico L. Quarantelli. 1976. Organization Communications and Decision Making in Crises. Technical Report. Disaster Research Center, Columbus, Ohio, USA. http://udspace.udel.edu/handle/19716/1274Google Scholar
- Yrjö Engeström. 1987. Learning by expanding: An activity-theoretical approach to developmental research .Orienta-Konsulit Oy, Helsinki, Finnland.Google Scholar
- Mark-Anthony Falzon (Ed.). 2009. Multi--sited Ethnography: Theory, Praxis and Locality in Contemporary Research 1st ed.). Routledge, London, UK. https://doi.org/10.4324/9781315596389Google Scholar
- Ramian Fathi, Dennis Thom, Steffen Koch, Thomas Ertl, and Frank Fiedrich. 2019. VOST: A case study in voluntary digital participation for collaborative emergency management. Information Processing & Management, Vol. 57, 4 (Nov. 2019), 102--174. https://doi.org/10.1016/j.ipm.2019.102174Google Scholar
- Najeeb Gambo, Mark Perry, Armin Kashefi, and Daniel Azerikatoa Ayoung. 2020. Harnessing social and collaborative tools in digital disaster response work: Implications for design and practice. Information Development (2020). https://doi.org/10.1177/0266666920932268Google Scholar
- Sean Goggins, Christopher Mascaro, and Stephanie Mascaro. 2012. Relief Work after the 2010 Haiti Earthquake: Leadership in an Online Resource Coordination Network. In Proceedings of the ACM 2012 Conference on Computer Supported Cooperative Work (Seattle, Washington, USA) (CSCW '12). Association for Computing Machinery, New York, NY, USA, 57--66. https://doi.org/10.1145/2145204.2145218Google Scholar
Digital Library
- Alain Gourdin, Niki Lambropoulos, and Aneesha Bakharia. 2011. Distributed leadership collaboration factors to support idea generation in computer-supported collaborative e-learning. human technology, Vol. Volume 7 (06 2011), 72--102. https://doi.org/10.17011/ht/urn.201152310900Google Scholar
- Xinning Gui, Yubo Kou, Kathleen Pine, Elisa Ladaw, Harold Kim, Eli Suzuki-Gill, and Yunan Chen. 2018. Multidimensional Risk Communication: Public Discourse on Risks during an Emerging Epidemic. In Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems (Montreal QC, Canada) (CHI '18). Association for Computing Machinery, New York, NY, USA, 1--14. https://doi.org/10.1145/3173574.3173788Google Scholar
Digital Library
- Xinning Gui, Yubo Kou, Kathleen H. Pine, and Yunan Chen. 2017. Managing Uncertainty: Using Social Media for Risk Assessment during a Public Health Crisis. In Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems (Denver, Colorado, USA) (CHI '17). Association for Computing Machinery, New York, NY, USA, 4520--4533. https://doi.org/10.1145/3025453.3025891Google Scholar
Digital Library
- Janine Hacker, Jan vom Brocke, Joshua Peter Handali, Markus Otto, and Johannes Schneiderb. 2020. Virtually in This Together--How Web-Conferencing Systems Enabled a New Virtual Togetherness during the COVID-19 Crisis. European Journal of Information Systems (EJIS) (2020), forthcoming.Google Scholar
- Christine A. Halverson. 2002. Activity Theory and Distributed Cognition: Or What Does CSCW Need to DO with Theories? Computer Supported Cooperative Work, Vol. 11, 1--2 (April 2002), 243--267. https://doi.org/10.1023/A:1015298005381Google Scholar
Digital Library
- Ari Hautasaari. 2013. "Could Someone Please Translate This?": Activity Analysis of Wikipedia Article Translation by Non-Experts. In Proceedings of the 2013 Conference on Computer Supported Cooperative Work (San Antonio, Texas, USA) (CSCW '13). Association for Computing Machinery, New York, NY, USA, 945--954. https://doi.org/10.1145/2441776.2441883Google Scholar
Digital Library
- Daniel Hellmann, Carleen Maitland, and Andrea Tapia. 2016. Collaborative Analytics and Brokering in Digital Humanitarian Response. In Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work & Social Computing (San Francisco, California, USA) (CSCW '16). Association for Computing Machinery, New York, NY, USA, 1284--1294. https://doi.org/10.1145/2818048.2820067Google Scholar
Digital Library
- Diná Herdi, Elaine Carvalho, Claudia Motta, Marcos Borges, José Gomes, and Paulo Carvalho. 2019. Social Networks Applied to Zika and H1N1 Epidemics: A Systematic Review. In Proceedings of the 20th Congress of the International Ergonomics Association (IEA 2018). Springer International Publishing, Cham, 679--692. https://doi.org/10.1007/978--3--319--96089-0_74Google Scholar
- Jeanne Pau Yen Ho, Der-Thanq Victor Chen, and David Ng. 2016. Distributed leadership through the lens of Activity Theory. Educational Management Administration & Leadership, Vol. 44, 5 (2016), 814--836. https://doi.org/10.1177/1741143215570302Google Scholar
Cross Ref
- Amanda Lee Hughes and Andrea H. Tapia. 2015. Social media in crisis: When professional responders meet digital volunteers. Journal of Homeland Security and Emergency Management, Vol. 12, 3 (2015), 679--706. https://doi.org/10.1515/jhsem-2014-0080Google Scholar
Cross Ref
- Victor Kaptelinin and Bonnie Nardi. 2012. Activity theory in HCI: Fundamentals and reflections. Synthesis Lectures Human-Centered Informatics, Vol. 5, 1 (2012), 1--105. https://doi.org/10.2200/S00413ED1V01Y201203HCI013Google Scholar
Digital Library
- Victor Kaptelinin, Bonnie Nardi, Susanne Bødker, John Carroll, Jim Hollan, Edwin Hutchins, and Terry Winograd. 2003. Post-Cognitivist HCI: Second-Wave Theories. In CHI '03 Extended Abstracts on Human Factors in Computing Systems (Ft. Lauderdale, Florida, USA) (CHI EA '03). Association for Computing Machinery, New York, NY, USA, 692--693. https://doi.org/10.1145/765891.765933Google Scholar
Digital Library
- Victor Kaptelinin and Bonnie A Nardi. 1997. Activity theory: basic concepts and applications. In CHI'97 Extended Abstracts on Human Factors in Computing Systems. Association for Computing Machinery, New York, NY, USA, 158--159. https://doi.org/10.1145/1120212.1120321Google Scholar
- Karrie Karahalios. 2012. Session Details: Tabletop Displays: From Activity to Activity Theory. In Proceedings of the ACM 2012 Conference on Computer Supported Cooperative Work (Seattle, Washington, USA) (CSCW '12). Association for Computing Machinery, New York, NY, USA, 1. https://doi.org/10.1145/3256327Google Scholar
Digital Library
- Erik L. Lachance. 2020. COVID-19 and its Impact on Volunteering: Moving Towards Virtual Volunteering. Leisure Sciences (2020), 1--7. https://doi.org/10.1080/01490400.2020.1773990Google Scholar
- Nicolas J LaLone, Jess Kropczynski, and Andrea H Tapia. 2018. The Symbiotic Relationship of Crisis Response Professionals and Enthusiasts as Demonstrated by Reddit's User-Interface Over Time. In Proceedings of the 15th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2018), Kees Boersma and Brian Tomaszeski (Eds.). Rochester Institute of Technology, Rochester, NY, USA, 232--244.Google Scholar
- Alex Leavitt and John J. Robinson. 2017. The Role of Information Visibility in Network Gatekeeping: Information Aggregation on Reddit during Crisis Events. In Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing (Portland, Oregon, USA) (CSCW '17). Association for Computing Machinery, New York, NY, USA, 1246--1261. https://doi.org/10.1145/2998181.2998299Google Scholar
- Taejun (David) Lee, Hyojung Park, and Junesoo Lee. 2019. Collaborative accountability for sustainable public health: A Korean perspective on the effective use of ICT-based health risk communication. Government Information Quarterly, Vol. 36, 2 (2019), 226 -- 236. https://doi.org/10.1016/j.giq.2018.12.008Google Scholar
Cross Ref
- Aleksei N. Leontiev. 1978. Activity, Consciousness, and Personality .Prentice Hall, Englewood Cliffs, New Jersey, USA.Google Scholar
- Thomas Ludwig, Christoph Kotthaus, Christian Reuter, Sören Van Dongen, and Volkmar Pipek. 2017. Situated crowdsourcing during disasters: Managing the tasks of spontaneous volunteers through public displays. International Journal of Human-Computer Studies, Vol. 102, C (June 2017), 103--121. https://doi.org/10.1016/j.ijhcs.2016.09.008Google Scholar
Digital Library
- Kurt Luther, Casey Fiesler, and Amy Bruckman. 2013. Redistributing Leadership in Online Creative Collaboration. In Proceedings of the 2013 Conference on Computer Supported Cooperative Work (San Antonio, Texas, USA) (CSCW '13). Association for Computing Machinery, New York, NY, USA, 1007--1022. https://doi.org/10.1145/2441776.2441891Google Scholar
Digital Library
- Thomas W. Malone and Kevin Crowston. 1990. What is Coordination Theory and How Can It Help Design Cooperative Work Systems?. In Proceedings of the 1990 ACM Conference on Computer-Supported Cooperative Work (Los Angeles, California, USA) (CSCW '90). Association for Computing Machinery, New York, NY, USA, 357--370. https://doi.org/10.1145/99332.99367Google Scholar
- Gloria Mark, Mossaab Bagdouri, Leysia Palen, James Martin, Ban Al-Ani, and Kenneth Anderson. 2012. Blogs as a Collective War Diary. In Proceedings of the ACM 2012 Conference on Computer Supported Cooperative Work (Seattle, Washington, USA) (CSCW '12). Association for Computing Machinery, New York, NY, USA, 37--46. https://doi.org/10.1145/2145204.2145215Google Scholar
Digital Library
- Wendy Norris, Amy Voida, Leysia Palen, and Stephen Voida. 2019. "Is the Time Right Now?": Reconciling Sociotemporal Disorder in Distributed Team Work. Proceedings of the ACM on Human-Computer Interaction, Vol. 3, CSCW, Article 98 (Nov. 2019), 29 pages. https://doi.org/10.1145/3359200Google Scholar
Digital Library
- Kristine L. Nowak, James Watt, and Joseph B. Walther. 2017. The Influence of Synchrony and Sensory Modality on the Person Perception Process in Computer-Mediated Groups. Journal of Computer-Mediated Communication, Vol. 10, 3 (07 2017). https://doi.org/10.1111/j.1083--6101.2005.tb00251.x JCMC1038.Google Scholar
- Johan P. Olsen. 2009. Change and continuity: an institutional approach to institutions of democratic government. European Political Science Review, Vol. 1, 1 (2009), 3--32. https://doi.org/10.1017/S1755773909000022Google Scholar
Cross Ref
- Alexandra Olteanu, Sarah Vieweg, and Carlos Castillo. 2015. What to Expect When the Unexpected Happens: Social Media Communications Across Crises. In Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing (Vancouver, BC, Canada) (CSCW '15). Association for Computing Machinery, New York, NY, USA, 994--1009. https://doi.org/10.1145/2675133.2675242Google Scholar
Digital Library
- World Health Organization. 2016. Global report on urban health: equitable healthier cities for sustainable development. (2016). https://apps.who.int/iris/rest/bitstreams/909311/retrieve Retrieved 2020-09--17 fromGoogle Scholar
- Leysia Palen and Kenneth M. Anderson. 2016. Crisis informatics - New data for extraordinary times. Science, Vol. 353 (Jul. 2016), 224--225. https://doi.org/10.1126/science.aag2579Google Scholar
- Leysia Palen and Amanda L. Hughes. 2018. Social Media in Disaster Communication. In Handbook of Disaster Research, Havidán Rodríguez, William Donner, and Joseph E. Trainor (Eds.). Palgrave Macmillan, Cham, Switzerland, 497--518. https://doi.org/10.1007/978--3--319--63254--4_24Google Scholar
- Volkmar Pipek, Leysia Palen, and Jonas Landgren. 2012. Workshop Summary: Collaboration & Crisis Informatics (CCI'2012). In Proceedings of the ACM 2012 Conference on Computer Supported Cooperative Work Companion (Seattle, Washington, USA) (CSCW '12). Association for Computing Machinery, New York, NY, USA, 13--14. https://doi.org/10.1145/2141512.2141520Google Scholar
Digital Library
- Hemant Purohit, Carlos Castillo, Fernando Diaz, Amit Sheth, and Patrick Meier. 2014a. Emergency-relief coordination on social media: Automatically matching resource requests and offers. First Monday, Vol. 19, 1 (Jan. 2014). https://doi.org/10.5210/fm.v19i1.4848Google Scholar
- Hemant Purohit, Andrew Hampton, Shreyansh Bhatt, Valerie L. Shalin, Amit P. Sheth, and John M. Flach. 2014b. Identifying Seekers and Suppliers in Social Media Communities to Support Crisis Coordination. Computer Supported Cooperative Work (CSCW), Vol. 23, 4--6 (Dec. 2014), 513--545. https://doi.org/10.1007/s10606-014--9209-yGoogle Scholar
Digital Library
- Enrico L. Quarantelli and Russell R. Dynes. 1985. Community response to disasters. Disaster and Mental Health: Selected Contemporary Perspectives, Rockville, MD, National Institute for Mental Health (Jan. 1985), 158--168.Google Scholar
- Christian Reuter, Oliver Heger, and Volkmar Pipek. 2013. Combining Real and Virtual Volunteers through Social Media. In Proceedings of the 10th International Conference on Information Systems for Crisis Response and Management (Siegen, Germany) (ISCRAM 2013), Tina. Comes, Frank. Fiedrich, Stephan Fortier, Jutta Geldermann, and Tim Mü ller (Eds.). Karlsruher Institut fur Technologie, Baden-Baden, Germany, 780--790.Google Scholar
- Christian Reuter, Amanda Lee Hughes, and Marc-André Kaufhold. 2018. Social Media in Crisis Management: An Evaluation and Analysis of Crisis Informatics Research. International Journal of Human-Computer Interaction, Vol. 34, 4 (Apr. 2018), 280--294. https://doi.org/10.1080/10447318.2018.1427832Google Scholar
Cross Ref
- Christian Reuter, Thomas Ludwig, Marc-André Kaufhold, and Volkmar Pipek. 2015. XHELP: Design of a Cross-Platform Social-Media Application to Support Volunteer Moderators in Disasters. In Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems (Seoul, Republic of Korea) (CHI '15). Association for Computing Machinery, New York, NY, USA, 4093--4102. https://doi.org/10.1145/2702123.2702171Google Scholar
Digital Library
- Christian Reuter, Alexandra Marx, and Volkmar Pipek. 2012. Crisis Management 2.0: Towards a Systematization of Social Software Use in Crisis Situations. International Journal of Information Systems for Crisis Response and Management (IJISCRAM), Vol. 4, 1 (Jan. 2012), 1--16. https://doi.org/10.4018/jiscrm.2012010101Google Scholar
Cross Ref
- Reuters. 2020. Reporting on Covid-19 in Italy: 'Life as we've known it has stopped'. https://www.theguardian.com/membership/2020/mar/28/coronavirus-reporting-italy-death-toll Retrieved 10/01/2020 fromGoogle Scholar
- Aleksandra Sarcevic, Leysia Palen, and Randall S. Burd. 2011. Coordinating Time-Critical Work with Role-Tagging. In Proceedings of the ACM 2011 Conference on Computer Supported Cooperative Work (Hangzhou, China) (CSCW '11). Association for Computing Machinery, New York, NY, USA, 465--474. https://doi.org/10.1145/1958824.1958896Google Scholar
- Aleksandra Sarcevic, Leysia Palen, Joanne White, Kate Starbird, Mossaab Bagdouri, and Kenneth Anderson. 2012. "Beacons of Hope" in Decentralized Coordination: Learning from on-the-Ground Medical Twitterers during the 2010 Haiti Earthquake. In Proceedings of the ACM 2012 Conference on Computer Supported Cooperative Work (Seattle, Washington, USA) (CSCW '12). Association for Computing Machinery, New York, NY, USA, 47--56. https://doi.org/10.1145/2145204.2145217Google Scholar
Digital Library
- Arjen Schmidt, Jeroen Wolbers, Julie Ferguson, and Kees Boersma. 2018. Are you Ready2Help? Conceptualizing the management of online and onsite volunteer convergence. Journal of Contingencies and Crisis Management, Vol. 26, 3 (Aug. 2018), 338--349. https://doi.org/10.1111/1468--5973.12200Google Scholar
Cross Ref
- Bryan Semaan and Gloria Mark. 2011. Technology-Mediated Social Arrangements to Resolve Breakdowns in Infrastructure during Ongoing Disruption. ACM Trans. Comput.-Hum. Interact., Vol. 18, 4, Article 21 (Dec. 2011), 21 pages. https://doi.org/10.1145/2063231.2063235Google Scholar
Digital Library
- Bryan Semaan and Gloria Mark. 2012. "facebooking" towards Crisis Recovery and beyond: Disruption as an Opportunity. In Proceedings of the ACM 2012 Conference on Computer Supported Cooperative Work (Seattle, Washington, USA) (CSCW '12). Association for Computing Machinery, New York, NY, USA, 27--36. https://doi.org/10.1145/2145204.2145214Google Scholar
Digital Library
- Farhana Shahid, Shahinul Hoque Ony, Takrim Rahman Albi, Sriram Chellappan, Aditya Vashistha, and A. B. M. Alim Al Islam. 2020. Learning from Tweets: Opportunities and Challenges to Inform Policy Making During Dengue Epidemic. Proc. ACM Hum.-Comput. Interact., Vol. 4, CSCW1, Article 065 (May 2020), 27 pages. https://doi.org/10.1145/3392875Google Scholar
- Irina Shklovski, Leysia Palen, and Jeannette Sutton. 2008. Finding Community through Information and Communication Technology in Disaster Response. In Proceedings of the 2008 ACM Conference on Computer Supported Cooperative Work (San Diego, CA, USA) (CSCW '08). Association for Computing Machinery, New York, NY, USA, 127--136. https://doi.org/10.1145/1460563.1460584Google Scholar
Digital Library
- William R. Smith, Keri K. Stephens, Brett Robertson, Jing Li, and Dhiraj Murthy. 2018. Social media in citizen-led disaster response: Rescuer roles, coordination challenges, and untapped potential. In Proceedings of the Information Systems for Crisis Response and Management (ISCRAM 2018), Kees Boersma and Brian Tomaszeski (Eds.). Rochester Institute of Technology, Rochester, NY, USA, 639--648.Google Scholar
- Kate Starbird. 2012. Crowd Computation: Organizing Information during Mass Disruption Events. In Proceedings of the ACM 2012 Conference on Computer Supported Cooperative Work Companion (Seattle, Washington, USA) (CSCW '12). Association for Computing Machinery, New York, NY, USA, 339--342. https://doi.org/10.1145/2141512.2141615Google Scholar
Digital Library
- Kate Starbird and Leysia Palen. 2011. "Voluntweeters": Self-Organizing by Digital Volunteers in Times of Crisis. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (Vancouver, BC, Canada) (CHI'11). Association for Computing Machinery, New York, NY, USA, 1071--1080. https://doi.org/10.1145/1978942.1979102Google Scholar
Digital Library
- Kate Starbird and Leysia Palen. 2013. Working and Sustaining the Virtual "Disaster Desk". In Proceedings of the 2013 Conference on Computer Supported Cooperative Work (San Antonio, Texas, USA) (CSCW '13). Association for Computing Machinery, New York, NY, USA, 491--502. https://doi.org/10.1145/2441776.2441832Google Scholar
Digital Library
- Ernest Tambo, Adama Kazienga, Michel Talla, Chengho CF, and Fotsing C. 2017. Digital Technology and Mobile Applications Impact on Zika and Ebola Epidemics Data Sharing and Emergency Response. J Health Med Informatics, Vol. 8 (03 2017), 254. https://doi.org/10.4172/2157--7420.1000254Google Scholar
- Phudit Tejativaddhana, Wichukorn Suriyawongpaisal, Vijj Kasemsup, and Thunwadee Suksaroj. 2020. The Roles of Village Health Volunteers: COVID-19 Prevention and Control in Thailand. Asia Pacific Journal of Health Management, Vol. 15, 3 (2020), 18--22. https://doi.org/10.24083/apjhm.v15i3.477Google Scholar
Cross Ref
- Annemijn F Van Gorp. 2014. Integration of volunteer and technical communities into the humanitarian aid sector: Barriers to collaboration. In Proceedings of the Information Systems for Crisis Response and Management (ISCRAM 2014), Starr Hiltz, Mark Pfaff, Linda Plotnick, and Patrick Shih (Eds.). University Park, PA, USA, 622--631.Google Scholar
- Sarah Vieweg, Amanda L. Hughes, Kate Starbird, and Leysia Palen. 2010. Microblogging during two natural hazards events: What twitter may contribute to situational awareness. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (Atlanta, Georgia, USA) (CHI '10), Vol. 2. Association for Computing Machinery, New York, NY, USA, 1079--1088. https://doi.org/10.1145/1753326.1753486Google Scholar
Digital Library
- Sarah Vieweg, Leysia Palen, Sophia B. Liu, Amanda L. Hughes, and Jeannette N. Sutton. 2008. Collective intelligence in disaster: Examination of the phenomenon in the aftermath of the 2007 Virginia Tech Shooting. In Proceedings of the 5th International Conference on Information Systems for Crisis Response and Management (Boulder, Colorado, USA) (ISCRAM 2008), Frank Friedrich and Bartel Van de Walle (Eds.). Information Systems for Crisis Response and Management, Washington, DC, USA, 44--54.Google Scholar
- Adriana Vivacqua, Ana Cristina Garcia, José Canós, Martina Comes, and Vaninha Vieira. 2016. Collaboration and Decision Making in Crisis Situations. In Proceedings of the 19th ACM Conference on Computer Supported Cooperative Work and Social Computing Companion (San Francisco, California, USA) (CSCW '16 Companion). Association for Computing Machinery, New York, NY, USA, 503--508. https://doi.org/10.1145/2818052.2855520Google Scholar
Digital Library
- Lena Waizenegger, Brad McKenna, Wenjie Cai, and Taino Bendz. 2020. An affordance perspective of team collaboration and enforced working from home during COVID-19. European Journal of Information Systems (EJIS) (2020), 1--14. https://doi.org/10.1080/0960085X.2020.1800417Google Scholar
- David Waldecker, Kathrin Englert, Wolfgang Ludwig-Mayerhofer, and Oliver Schmidtke. 2019. Media Ethnography and Participation in Online Practices. Media in Action, Vol. 1 (Sep. 2019), 9--22.Google Scholar
- Deutsche Welle. 2020. Coronavirus: How Germany is showing solidarity amid the outbreak. https://www.dw.com/en/coronavirus-how-germany-is-showing-solidarity-amid-the-outbreak/a-52763215 Retrieved 2020-09--17 fromGoogle Scholar
- Joshua Whittaker, Blythe McLennan, and John Handmer. 2015. A review of informal volunteerism in emergencies and disasters: Definition, opportunities and challenges. International Journal of Disaster Risk Reduction, Vol. 13 (Jul. 2015), 358--368. https://doi.org/10.1016/j.ijdrr.2015.07.010Google Scholar
Cross Ref
- Brenda K Wiederhold. 2020. Connecting Through Technology During the Coronavirus Disease 2019 Pandemic: Avoiding "Zoom Fatigue". Cyberpsychology, Behavior, and Social Networking, Vol. 23 (2020), 437--438. Issue 7. https://doi.org/10.1089/cyber.2020.29188.bkwGoogle Scholar
Cross Ref
- Tom Wilson, Kaitlyn Zhou, and Kate Starbird. 2018. Assembling Strategic Narratives: Information Operations as Collaborative Work within an Online Community. Proceedings of the ACM on Human-Computer Interaction, Vol. 2, CSCW, Article 183 (Nov. 2018), 26 pages. https://doi.org/10.1145/3274452Google Scholar
Digital Library
- Wired. 2020. Amid Social Distancing, Neighbors Mobilize Over Facebook. https://www.wired.com/story/coronavirus-social-distancing-neighbors-mobilize-facebook/ Retrieved 2020-09--17 fromGoogle Scholar
- Zhan Zhang and Aleksandra Sarcevic. 2018. Coordination Mechanisms for Self-Organized Work in an Emergency Communication Center. Proc. ACM Hum.-Comput. Interact., Vol. 2, CSCW, Article 199 (Nov. 2018), 21 pages. https://doi.org/10.1145/3274468Google Scholar
Digital Library
Index Terms
Stronger Together: How Neighborhood Groups Build up a Virtual Network during the COVID-19 Pandemic
Recommendations
People’s Perspectives on Social Media Use during COVID-19 Pandemic
MUM '21: Proceedings of the 20th International Conference on Mobile and Ubiquitous MultimediaIn this paper, we explore people’s perceptions and usage of social media during the COVID-19 pandemic, and how it had changed compared to the pre-pandemic times. As salient findings, we report increased activity in social media, which followed both ...
Crisis Readiness: Revisiting the Distance Framework During the COVID-19 Pandemic
AbstractWhile CSCW researchers have studied collaboration across distance for more than two decades, the scale and context of geographically distributed work during the pandemic is unprecedented. Working from home as the default setting during the COVID-...
Building community resilience on social media to help recover from the COVID-19 pandemic
AbstractFacing the Covid outbreaks, public health researchers share a consensus that community resilience should be maintained and strengthened because it helps mitigate the physical and emotional tolls on individuals and communities. One way ...
Highlights- Social media use is associated with perceived community resilience.
- Gaining ...






Comments