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An effectiveness index for use in university computing center management

Published:01 February 1978Publication History
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Abstract

A technique for deriving an effectiveness index for use in managing university computing centers is described. The procedure was tested at ten university computing centers. The focus of this testing was theoretical development. The result of the effectiveness measurement is presented and discussed. The study validated the use of the procedure for evaluating computer center performance within the organizational limits discussed in the paper.

References

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